My purpose in setting up this site is to make it easier for coffee shop owners and their staff to give customers like you and me the type of experience we long for.
I love going to coffee shops. I like to relax in them whether alone, with my wife Gwen or with friends. I prefer to meet colleagues and clients in a coffee shop rather than in an office.
I have many good experiences in coffee shops. I enjoy the ambience. Often though there is something lacking in the way things are done.
That set me to thinking, wouldn’t it be wonderful if these coffee shop owners regularly asked their patrons, people like you and me, what they could do to make the experience better for us their paying customers, their word of mouth marketers, their financial future? By that I don’t mean having on the counter one of those little ‘tick the box’ feedback forms, I mean actually asking, “How could we make the experience better for you?”
How you can help
Share your experiences in the comments section. If they haven’t been ideal experiences what would you have liked done differently? Write in specific tips that would have made your experience a more enjoyable one. The unfinished statements below may be helpful prompts in capturing your thoughts.
- This is what happens sometimes....give your example....whereas what I’d like to happen is....give your preferred behaviour.
- This is what would make my day....
- I really like it when....
Once we’ve gathered a good collection of tips, I’ll turn it into a free e-book for coffee shop owners, their staff and their customers. In it I’ll include references to all the contributors. So, unless you prefer to remain anonymous, please do include your name, website and/or email address.
