Discovered a site with useful tips for coffee shop employees (and their bosses) at http://www.wikihow.com/Be-a-Waiter . Thanks to Rita Exner at FARMA for alerting me to it.
It includes pointers on ‘How to be a great waitress’; ‘How to be a great waiter’; and ‘Be a competent server’. For table service I liked the reminders on: serve from the left, remove from the right; beverages poured from the right as the cups and glasses are always on the right; glasses never picked up when filling; bring fresh wine glasses with every new wine serve. Also liked this excerpt from ‘Learn the correct way to set a table’: Forks left, knives right, napkin left. Coffee/teacup handles at 5 o'clock with teaspoons parallel to the handle...
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